POLICIES

Aurora works very hard to provide you with unique and inspired custom products along with estate and collectible items. As a result, some of these products are only available in single or limited quantities and most are one of a kind originals. When an item is no longer available we make every attempt to remove it from the site immediately. If an item is not exactly as you want it, we will work with you to customize the piece to your specification. All description are to the best of Aurora’s ability, if you have any questions or concerns about the descriptions or availability of products on this site, contact us at info@aurorajewelrydesign.com

Requests for custom designs are a passion at Aurora. Email us your description or photo, with your phone number, best time to call, what state and time zone you are located, and we’ll be in touch. Please include any info about deadlines, budget, number of pieces needed and desired materials. We will do everything possible to fill your order.

When we agree on a custom order, there is a 50% deposit of the quoted price to start and remaining 50% due at the time of shipping.

If you find something on the site that you would like to order, but want a different size, clasp, color or earring style, please email Aurora with your request before making a purchase to make sure we have the materials to accommodate your request.

You will receive an email with a photo of your piece in progress, to make sure it is what you imagined. If after you receive the piece and it’s still not quite right, email info@aurorajewelrydesign.com and together we will work out the details.

All products except estate jewelry and collectibles will have a security label tag. This tag assures the item has not been worn and is in perfect condition.

Removing the Security Tag invalidates the return and exchange acceptability.

Estate and collectible pieces are gently, but previously owned. Aurora researches and describes these pieces to the best of our ability and in some cases we may not have found a definitive reference on the origin, history or background. Please read the description carefully. All estate and collectibles pieces can be returned according to the return policy (minus the security label tag).

If you have information or questions on these pieces, please email us at info@aurorajewelrydesign.com, we would love to hear from you.

Aurora Jewelry and Design utilizes PayPal for credit card payments. You do not need a PayPal account to use this feature. These purchases are generally shipped within two business days.

Money order and cashiers check are accepted and the order will be shipped within two business days once the payment has cleared. It normally takes about 7 business days to clear.

Personal checks are accepted and the order will ship within two business days once the check has been cleared. It normally takes about 14 business days for personal checks to clear.

Sorry no COD’s

As required by law, Sales tax is applied to all orders in the state of Michigan. Michigan charges 6% sales tax that is added to your order.

Aurora utilizes USPS and UPS to ship within the 48 continental United States. If you would like to use another carrier, or are shipping to Alaska, Hawaii or International please contact info@aurorajewelrydesign.com before you purchase to make other arrangements.

All shipments are sent fully insured. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all aurorajewelrydesign.com orders over $1000. Since we ship our products by carriers like USPS and UPS, the incidence of loss is generally no greater than with any other item you might ship.

Orders are processed and shipped Monday through Friday, excluding Holidays. Generally, a flat fee of $5.00 for shipping, handling and insurance will be charged to each order shipped in the 48 continental United States. If we have made other shipping arrangement, you will be notified of the charges.

For security reasons, purchases may not be shipped to PO boxes or APO/FPO’s at this time. Aurora Jewelry and Design cannot be held responsible for unanticipated delays. If for any reason your order cannot be shipped you will be contacted by email and informed the reason for the delay.

Please contact info@aurorajewelrydesign.com before ordering. Together we can determine, safest and quickest way for you to receive your order. If we have made other shipping arrangements, you will be notified of the charges.

Upon confirming your order, you will receive a purchase confirmation notice sent to the email address you have submitted in the CHECK OUT process. This confirmation notice will include the details of your purchase (item ordered, description, quantity and price) and your shipping information.

At Aurora Jewelry and Design we are committed to protecting your privacy and promise to keep all information that you share with us confidential. Your personal information is requested so that we can provide you with a safe and secure shopping experience. We only use your information to improve our service to you. We will never sell or share your personal information with any outside parties.

Information requested to place an order is necessary to:

-Verify your identity and payment authorization

-Accurately ship your order

-Contact you regarding your order status

-Personalize your shopping experience

-Send helpful information from Aurora Jewelry and Design

Aurora Jewelry and Design.com takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and offline by encryption and SSL. While on a secure page, a lock icon appears on the bottom of your web browser. When you are not on a secure page, no lock icon will appear. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

To opt out of receiving future communication from Aurora Jewelry and Design, simply email us at optout@aurorajewelrydesign.com and request “Remove me from your mailings, no further communication” in the subject line.